Thank you for shopping with Dewberry. We want you to have a satisfying shopping experience, and we understand that sometimes you may need to return or exchange a product. Please read our Return and Refund Policy below to understand the terms and conditions.

1. Eligibility:
a. We accept returns, refunds, or exchanges for eligible products within 7 days from the date of delivery.
b. To be eligible for a return or refund, the product must be unused, undamaged, and in its original packaging with all tags and labels attached.
c. Certain products, such as intimate or sanitary goods, perishable items, and personalized items, are exempt from being returned or refunded unless they are defective or damaged.

2. Return and Refund Process:
a. If you would like to initiate a return, refund, or exchange, please contact our customer support team within 7 days of receiving the product. You can reach out to us via email, phone, or any other specified contact method.
b. Provide your order details, including the order number, product name, and a brief explanation of the reason for the return, refund, or exchange request.
c. Our customer support team will guide you through the return or refund process and provide you with the necessary instructions and return shipping details, if applicable.
d. Please note that you will be responsible for the return shipping costs unless the return is due to a product defect, damage during transit, or an error on our part.

3. Inspection and Refund Process:
a. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
b. If the product is deemed eligible for a refund or exchange, we will process the refund to your original payment method or arrange for the exchange of the product within a reasonable timeframe.
c. Please note that the refund processing time may vary depending on your payment provider, and it may take some time for the refund to reflect in your account.

4. Non-Returnable and Non-Refundable Items:
a. Certain items are non-returnable and non-refundable unless they are defective or damaged. These include intimate or sanitary goods, perishable items, and personalized items.

5. Damaged or Defective Items:
a. In case you receive a damaged or defective item, please contact our customer support team immediately within 48 hours of receiving the product.
b. Provide a detailed description of the issue along with supporting photographs, if possible.
c. We will assess the situation and provide an appropriate resolution, which may include a replacement, refund, or exchange.

Please note that our return and refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay updated with any modifications.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We are here to help you.